Why am I visiting this page?
You’re looking for information on how to clean up or fix malicious software (“malware”) associated with DNS Changer. It’s possible that either your computer or your home router has been modified to use resources once controlled by criminals to redirect your traffic. You can find more information about this malware on our main page:
- http://www.dcwg.org
or visiting the FBI page about DNS Changer:
- http://www.fbi.gov/news/stories/2011/november/malware_110911
How can you fix, remove, and recover from a DNS Changer Violation?
Please take immediate steps to safe guard your computer and data if any of the test indicate that you might be violated with DNS Changer. If the Check-Up Site indicates that you are affected then either follow the instructions on that site or run one of the following free tools listed below to remove DNSChanger and related threats:
| Name of the Tool | URL |
| Hitman Pro (32bit and 64bit versions) | http://www.surfright.nl/en/products/ |
| Kaspersky Labs TDSSKiller | http://support.kaspersky.com/faq/?qid=208283363 |
| McAfee Stinger | http://www.mcafee.com/us/downloads/free-tools/stinger.aspx |
| Microsoft Windows Defender Offline | http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline |
| Microsoft Safety Scanner | http://www.microsoft.com/security/scanner/en-us/default.aspx |
| Norton Power Eraser | http://security.symantec.com/nbrt/npe.aspx |
| Trend Micro Housecall | http://housecall.trendmicro.com |
| MacScan | http://macscan.securemac.com/ |
| Avira | http://www.avira.com/en/support-for-home-knowledgebase-detail/kbid/1199 Avira’s DNS Repair-Tool |
Each of these tools has instructions for their use. BUT, the best recommendation is to use one of the proven “self help” malware clean up guides – using several tools to insure you clean all the infections from your computer. Most malware will disable your software and anti-virus updates. The procedures below address that problem, using several tools to remove the blocks, remove the malware, and then update your computer.
| Guide | How to Use | Language |
| Microsoft’s Safety and Security Center | Microsoft’s authoritative portal for all their security guidance, tools, and capabilities. | English |
| Apple’s Security Page with pointers to keep your MAC safe | Scroll down to the section on “Checking Security in your System.” This has the pointers to insure your MAC is as secure as possible. | English |
| DSL Report’s Security Cleanup FAQ | A community driven self help guide to fix malware problems on your systems. | English |
| Andrew K’s Malware Removal Guide | Andrew K is an individual who share’s his experience on-line. This guide is an often referenced guide to remediate malware problems on a computer. | English |
| Public Safety Canada’a Malware Infection Recovery Guide | The Canadian Public Safety office (publicsafety.gc.ca) has a malware removal guide updated and focused to help the general population. | English |
| Australia’s Stay Smart Online Factsheet to help Remove Malware | Stay Smart Online Factsheet 11, Part 1 – You suspect your computer is infected with malicious software – what should I do? | English |
Senior IT Pro Trainer & Consultant focused on MS technologies relating to System Center Products SCCM, SCOM, SCO, SCSM
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